Monday, April 28

SumTotal Systems : Openings for Technical Support Engineer @ Hyderabad

SumTotal Systems India Pvt. Ltd

Qualification: BE, B.Tech, ME, M.Tech, MCA

Experience: 0 - 2 Years

Job Location: Hyderabad

Job Role: Technical Support Engineer


* Developing a deep knowledge of SumTotal’s range of enterprise products

* Solve basic common user problems in real time, including software functionality problems and questions; data communication/networking troubleshooting; installation problems and questions; and OS and browser related issues

* Communicating with corporate customers via telephone, email, or other media as applicable regarding technically complex problems identified in SumTotal’s software products, and maintaining effective customer relations

* Escalate top priority, production-critical issues to the appropriate technical staff

* Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly.

* Resolve incidents in a timely manner as per SLA’s.

* Provide guidance, assistance, and mentoring support to junior team members


* Technical and practical expertise in Windows 2000 Server, IIS, ASP, .Net, SQL Server or Oracle

* Strong customer service focus

* Good problem solving skills

* Excellent communication skills

* Ability to grow and work in a team 

* Graduation in Engineering / Sciences or a Post graduate degree in Computer Sciences

* Freshers and experienced (0-2) candidates can apply for this position

* Background in application support & SAAS environment is advantageous

* Must be willing to work in shifts


How to Apply for this Job ?
Apply Online Here

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